emak Casino & Sportsbook Data Care

What Data We Collect on emak

When you register on emak, we collect your email address, mobile phone number, and full legal name. We ask for your date of birth to verify age eligibility. We also collect a government-issued ID (KTP, passport, or equivalent) during our account verification process—this occurs before your first withdrawal.

When you deposit funds, we collect transaction records: the payment method you used (DANA, e-wallet, mobile banking, etc.), the amount deposited, and the date and time. We retain this information to settle withdrawals, prevent fraud, and comply with financial regulations that apply in our operating jurisdictions.

When you place bets or play games on emak—football markets, live tables, slots—we record your account activity: what you wagered, which markets or games you accessed, your results, and your balance changes. This data helps us deliver your account history, calculate your tax reporting information if required, and detect suspicious patterns.

How We Use Your Data on emak

We use your identity data to verify your account, prevent fraud, and comply with financial and gambling regulations. When you request a withdrawal, we confirm your identity matches your original deposit method to ensure secure payout routing.

We use your account activity data to deliver your account history, calculate potential tax reporting if required by your jurisdiction, detect fraud or collusion, and comply with anti-money-laundering regulations. We analyse aggregate, anonymised activity to improve our platform experience, but we do not sell individual user profiles to third parties.

We use your device and access data to detect login anomalies, prevent unauthorised account access, and maintain platform security. We use your communication records to respond to your support requests and keep a record of assistance we provided.

Third Parties Who Access Your Data

We may share identity and activity data with regulatory authorities if legally required by local law, court order, or international compliance obligations. We do not initiate this sharing; we comply when authorities request information during investigations or regulatory audits.

We contract with technical service providers who operate our servers, backup systems, and data storage infrastructure. These providers may be located outside Indonesia; your data may be processed in jurisdictions with different privacy laws than your own. We require these providers to contractually commit to confidentiality and to process data only as we direct.

We do not sell your data to marketing companies, advertisers, or data brokers. We do not share your betting history with unrelated gambling operators. We do not share your contact information with third parties for their own marketing purposes.

How We Protect Your Data on emak

We employ industry-standard security practices: encryption of data in transit (HTTPS), encrypted storage of sensitive information, and restricted access to databases. Our servers include firewalls, intrusion detection, and regular security audits.

We limit access to your data to emak staff who need it to perform their duties. Our team members sign confidentiality agreements and receive security training. We do not grant access to payment details, ID copies, or account history to anyone without operational need.

We cannot guarantee absolute security; all online systems carry inherent risks. If we detect or suspect a data breach, we notify affected users promptly and describe the scope of the breach and recommended steps you should take.

Data retention

We retain identity data for the lifetime of your account plus seven years post-closure (per financial regulations). Payment records are retained for seven years. Account activity is retained for account history purposes and legal compliance.

Encryption

We encrypt data in transit (HTTPS/TLS) and at rest (database encryption). Passwords are hashed using industry-standard algorithms and are never stored in plain text.

Access controls

Our staff access data only through authenticated, logged systems. Administrative access requires multi-factor authentication. We audit access logs for unauthorised activity.

Cookies and tracking

We use cookies to maintain your login session and remember your preferences. We do not use cookies for advertising or behavioural tracking outside emak.

Your Rights Over Your Data on emak

You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. We will provide your data in a portable format within 30 days.

You have the right to correct inaccurate data. If your name, email, or other information is wrong in our system, you can request correction through your account settings or by contacting support.

You have the right to object to certain processing. For example, if we contact you for marketing purposes and you prefer not to receive such messages, you can opt out. However, we cannot stop processing data required for account maintenance, fraud prevention, or legal compliance.

Cookies and Tracking on emak

We use cookies to maintain your login session on emak. When you log in, we set a session cookie that expires when you log out or after a period of inactivity. This cookie contains no sensitive information; it is a session token that allows us to remember you as you navigate between pages.

We use cookies to remember your preferences—such as whether you prefer light or dark mode, or which sports categories you recently viewed. These are stored locally on your device and do not transmit sensitive data.

We do not use tracking pixels, beacons, or cross-site cookies to follow your behaviour across the internet. We do not employ advertising networks or behavioural data brokers to profile you. Our analytics collect only aggregate, anonymised traffic data—how many users visited a page, which features are popular—not individual user behaviour.

Jurisdiction and Data Transfers

We operate from Indonesia and process data primarily in Indonesian data centres. However, our backup and cloud infrastructure may be located in other countries. By using emak, you consent to your data being processed in jurisdictions outside Indonesia. These jurisdictions may have different privacy laws than Indonesia.

If you are in the European Union or another jurisdiction with strict data protection laws (such as GDPR), you should note that we do not specifically comply with those frameworks unless you live in a jurisdiction where we are legally required to do so. We advise users in strict-privacy jurisdictions to review this policy carefully and contact us with questions before creating an account.

Contacting Us About Privacy

If you have questions about our privacy practices, want to request access to your data, or wish to lodge a complaint, contact our support team through the emak platform. We respond to privacy inquiries within 30 days. You can also reach us with general data protection questions—we will advise you on how your information is handled on our platform.

We take privacy seriously because it underpins user trust. Our team is committed to transparent, lawful data handling and to addressing concerns promptly when they arise. If you notice suspicious activity on your account or suspect data has been compromised, contact support immediately so we can investigate and secure your account.

This privacy policy may be updated periodically as our practices evolve or regulations change. We will notify you of material changes by posting the updated policy on this page and, if required, by email to your registered address. Your continued use of emak after such notice constitutes acceptance of the revised policy.